AT&T NETWORK MANAGEMENT CENTER
Technology
Wireless Maritime Solution
WMS uses state of the art technology to provide the world’s largest suite of at-sea wireless communication services for passengers and crew. By partnering with AT&T Mobility and MTN Satellite Communications, we provide the absolute best-in-class service to our customers. AT&T is the leading GSM carrier in United States with international roaming in over 200 countries worldwide. MTN provides its renowned “Always On–Always Available” global VSAT services through its MTN Satellite Services division to ensure connectivity virtually anywhere in the world.
WMS supports GSM, GPRS & CDMA technologies. In other words, we provide innovative technology capable of serving all major wireless telecommunication companies worldwide. Moreover we have nearly 400 agreements with roaming partners worldwide.
Technology
WMS uses sophisticated and advanced technology to provide the best communication services while at sea. Using voice & data compression and DSP processing while QoS is observed and monitored rigorously, bandwidth is used effectively to provide the ultimate customer experience with high quality voice and data transmissions.
By continually researching and testing new technologies, we guaranty the most reliable and up-to-date services to our customers. We use the most accurate tools for monitoring and for tuning in order to provide GPS data, bandwidth utilization, RF measurement and IP SLA information.
Working with the world's most prestigious cellular equipment providers, WMS offers the following technologies to passengers onboard our cruise and ferry liners:
- GSM
- GPRS
- EDGE
- CDMA
- 1XRTT
- EVDO
- 3G coming soon
In our continued effort to provide unsurpassed service, WMS identifies and resolves all issues using cutting-edge performance monitoring and analysis tools such as:
- Fault Management OMC
- Key Performance Indicators
- Satellite Performance
- Distributed Antenna System surveillance
- Advanced Faraday cage laboratories
Network Management Center (NMC)
Wireless Maritime Services (WMS) offers a state of the art Network Management Center (NMC) which monitors operations 24 hours each day, 365 days each year. Dedicated trained professionals provide monitoring and support for the cellular systems onboard 135+ ships in our fleet no matter where they are in the world.
Network Management Center engineers work with high-quality equipment and software to deliver uninterrupted service to our customers. The NMC is positioned to work directly with higher level engineers for expedited solutions and swift escalation.
In addition to supporting the WMS network equipment, the NMC also provides unparalleled customer service to our cruise and ferry line partners and their crew. We provide remote assistance for issues and questions that might arise ranging from highly technical to simple dialing patterns.
Our strong relationship with onboard points-of-contact allows one-on-one guidance for the occasional instances when hardware must be replaced. Using an advanced trouble-ticketing system, the NMC tracks all issues with detail and accuracy.
The network management team consistently undertakes continuing education and advanced technical training in order to maintain the most knowledgeable team of network engineers in an ever evolving industry.
WMS Network Management Center contact information:
24 hour Phone number: 1-954-883-2407
24 hour Email address: wms.nmc@cellularatsea.com