How It Works
Due to regulations, the WMSatSea network only works when the ship is at sea at least 12 nautical miles from shore (2 nautical miles in the European Union). When the ship is sailing on international waters, you will be able to use our network for incoming and outgoing calls, SMS, and Data services (email and web surfing). Once in port, you can connect to local roaming networks as permitted by your home carrier.
The WMSatSea mobile network is accessible by most mobile phones, supporting both GSM and CDMA technologies. You must have service with one of the nearly 400 carriers worldwide that have a roaming agreement with WMS. Some prepaid phone plans by some carriers are not currently supported. Please check with your mobile telephone service provider for details.
Charges, Billing, and Customer Service
Rates for roaming on ships are determined by your home carrier. Please note that calls to 800, 888, 866, and 877 numbers are not toll free. You will be billed by your home carrier for your international roaming usage on your regular mobile phone bill. Typically charges will appear on the next monthly bill, but depending on your carrier it may occasionally take up to 60 days for charges to appear on your phone bill. Please note that most cell phone carriers do not allow their unlimited rate plans to apply to cellular calls, texts or data used while onboard ships. Please contact your own carrier to confirm this and your specific pricing details.
Explanation of Rates and Charges
Service is provided by Wireless Maritime Services. Use of the WMS services requires compatible wireless phone and qualified wireless service with a home carrier provider that has a roaming agreement with WMS. Your home network will determine the international roaming rates you pay for usage.
WMS provides CDMA, GSM voice and DATA services. Other service features may not be available. Voice usage is measured during the time you are connected to your system, which is approximately from the time you press the button that initiates or answers the call until approximately the time the first party terminates the call. Voice usage for each call is billed in full minute increments with partial minutes rounded up to the next full minute. Data usage for each billing record will be rounded up to the next kilobyte and a cost will be associated with each billing record and rounded to the nearest cent.
Availability, timeliness and reliability of service are subject to radio transmission limitation caused by system capacity, system repairs and modifications, your equipment, signal strength, weather and other conditions. You will only be able to call and text message to certain countries. Other restrictions and limitations apply for service.
Both the GSM logo and GSM letter mark are trademarks of the GSM Association. All other marks are the property of their respective owners.