a. Customers of over 340 networks around the world.
b. Your carrier must allow you to roam internationally.
a. Our goal is to serve as many guests as possible, but not everyone can use this service. U.S. pre-paid subscribers will not be able to roam on the WMS system when at sea.
b. If you are a CDMA (Verizon Wireless/Sprint) customer your phone must be set to “Roam”. Please check your phone settings.
a. Compatible devices and carriers connect automatically. You do not need to do anything special to connect to the service.
a. You are billed by your home network at the rates they determine. Please check with your network carrier to see what they charge for this service.
a. “1” area code and number to call North America.
b. “+” country code and number to call non-US destinations.
c. Verizon Wireless/Sprint users dial “011” country code and number to non-US destinations.
Yes. The WMS system is only turned on when the ship is at sea.
WMS will not and has no intention of ever soliciting, contacting, or otherwise using information on roaming partner customers for commercial gain. We are contractually bound to adhere to the highest ethical principles. Our roaming partners’ customers will not ever be contacted directly by WMS unless in direct cooperation with the individual roaming partner.
For your convenience, we have included several of the most common questions we receive regarding on-board cellular phone service. Our contact information is also available here if your question is not answered. Thank you!
*If you are having technical difficulties, please include the number you are trying to reach exactly how you are dialing it.